SHIPPING INFORMATION

Processing Time:
Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

Domestic Shipping Rates and Estimates:
We offer flat rate shipping within the United States. 

Shipping charges for your order will be calculated and displayed at checkout.

• Flat Rate Standard Shipping (3–5 business days): $8.00

• FREE Shipping Over $100
  
  

In-Store Pickup:

• In-store pickup is available at 182 S River Ave Holland MI 49423. Pickups are available during store hours: Monday-Saturday from 10A-6P. Please wait for an email confirmation that your order is ready.
  

Order Status and Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 3 business days for the tracking information to update once you’ve received a notification that your order has shipped.

Shipping Delays:
Please note that there may be delays due to weather, postal service issues, etc., especially during high-volume seasons. Once your order has left our store we are at the mercy of the carrier and will do our best to help you track down any missing packages. 

Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.

Questions?
If you have any questions about your order or shipping, feel free to contact us at customercare@brickandivymarket.com or 616-795-8632.

RETURN POLICY

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns:
We accept returns on men’s clothing within 14 days of delivery. Items must be in their original condition: unworn, unwashed, and with tags attached.  All returns are issued via store credit to an e-gift card.

Non-Returnable Items:
The following items are final sale and cannot be returned:

• All items besides men’s clothing are final sale
  
  

How to Start a Return:
To initiate a return, please click here to access your orders in your account. 

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Refunds:
Once we receive your return, we’ll inspect the item and notify you. If approved, your refund will be issued via in-store credit via an e-gift card within 7 business days.

Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you received the wrong item, please contact us within 7 days so we can make it right.

Need Help?
Contact us at customercare@brickandivymarket.com and we’ll take care of you.